1. Our Philosophy and Core Commitment
At Askar Global, we believe that the foundation of our sustainable success lies in the strong, transparent, and long-term relationships we establish with our business partners. We view our customers not only as institutions we serve, but also as valued business partners with whom we share common goals. Therefore, our Customer Satisfaction Policy is committed to placing the needs, expectations, and success of our business partners at the center of all our corporate processes. Our goal is not simply to meet expectations, but to create lasting satisfaction by exceeding them through a proactive approach.

2. Our Customer Satisfaction Principles
To implement this core philosophy, we embrace the following core principles:

• Understanding and Listening to the Customer: We actively listen to our business partners and thoroughly analyze their needs and goals. We keep all communication channels open (phone, email, face-to-face meetings, surveys) to ensure easy communication of feedback, requests, and complaints.
• Transparent and Open Communication: We maintain transparent, honest, and regular communication with our business partners at every stage of the project. We build a trusting relationship by providing timely and accurate information about processes, potential challenges, and achievements.
• Solution-Focused and Proactive Approach: Instead of reactively addressing encountered problems, we anticipate potential issues and develop proactive solutions. We respond quickly, fairly, and effectively to requests and complaints, treating every feedback as an opportunity for improvement.
• Value-Added Service: We go beyond standard service delivery and aim to develop value-added solutions that directly contribute to our business partners' operational efficiency and success. We leverage our multi-sector expertise to create solutions best suited to their specific needs.
• Delivering the Promised Quality: We view fully adhering to the high standards outlined in our Quality Policy and delivering projects on time, within the specified budget, and with the promised quality as an essential element of customer satisfaction.

3. Continuous Improvement
We systematically measure and analyze customer satisfaction and use the resulting data to improve our products, services, and business processes. Customer feedback is one of the most important inputs into our Quality Management System and corporate development strategy.

As Askar Global management and all employees, we are committed to fully adhering to the principles outlined in this policy and prioritizing customer satisfaction in every interaction.